| Q: |
How can I see my checks?
|
| A: |
There
are two ways to see your checks.
The first allows you to retrieve images of checks that have
cleared up to the past 60 days.
- Log into internet banking.
- Click on your checking account
number.
- Under the “transactions” button, click
on either “Current Statement” or “Previous
Statement.”
- Under the “check number” column,
click on the check number that is underlined and your check
will be
visible.
Another way to view your checks is
by using the “Transaction
Menu”. This viewing option allows you to retrieve images
of checks that have cleared within the past six months.
- Log
into internet banking.
- Click on your checking account
number.
- Click the “Transactions” button.
- You will
see an “Image Search” box on the
right hand side of the screen. Enter the check number you
would like to see.
|
| Q: |
When do my checks appear on Internet banking?
|
| A: |
Your transaction appears on
your Internet banking statement in “real time” as
soon as your check is processed. Your check will be available
for viewing by 10:00 a.m. the following business day.
|
| Q: |
How long will my checks remain on Internet
Banking?
|
| A: |
You can view your checks through
your “Current
Statement” or “Previous Statement” which,
depending on where you are in your statement cycle, will
show up to 60 days of cleared checks.
You can view the past months of cleared
checks using the “Transaction
Search”. This viewing option allows you to get check
images that have cleared prior to your previous statement.
As the length of time that Bank of Monticello uses the imaging,
then those images become available to you. The maximum length
of time that the images will be available is 16 months.
|
| Q: |
How do I print a copy?
|
| A: |
Click on the check number, the select
file and then print.
|
| Q: |
When I click on the check number I receive
the message “Unable to retrieve document from archive”.
|
| A: |
Your transaction appears on your internet
banking statement in real time as soon as your check is processed.
Your check will be available for viewing by 10:00 a.m. the
following business day. For example, checks cleared on a
Friday will appear for viewing by 10:00 a.m. on Monday.
Images of your checks are available on line for the past
months. If you request a check number cleared before that
time, you will see this message. Some businesses that you
write checks to may now be using Draft Capture. The business
may treat your check like an electronic transaction, using
information on your check to debit your account directly
instead of processing the check.
|
