| Q: |
What do I need to start using Internet banking?
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| A: |
First,
set up a temporary password with your bank representative.
As a first time user of the Internet banking, you will need
to contact a customer representative at Bank of Monticello
to get a temporary password. Complete the Application for
Internet Banking Access and it will be forwarded to tellers@bankofmonticellowi.com or phone your request to 608-938-2265. You will then receive
your temporary password. You will also need to know one of
your account numbers. It can be a checking, savings, certificate
of deposit, or loan account number. This number will be you
internet banking “Access ID” when you sign in
as a first time user. You will also need Internet access
using Internet Explorer 4.0 or greater with 128-bit encryption.
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| Q: |
Is Internet banking secure?
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| A: |
The server that
stores your Bank of Monticello account information uses Secure
Sockets Layer protocol (SSL). This security encrypts the
data sent making it difficult to see your information. In
other words, your information is sent in a scrambled format.
To ensure that the information is being sent from a secure
server, the address will start with https:// rather than
http:// and you will notice that you are receiving the information
from an SSL server securely if you see a closed padlock at
the bottom of you screen. Using 128 bit encryption technology
scrambling you information, it would take a computer dedicated
to doing nothing else many years to unscramble. We require
that Internet Explorer browsers use the 128-bit high encryption
pack option for the strongest security available.
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| Q: |
What is my Access ID?
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| A: |
As a “First
Time User”, your Access ID will be any one of your
account numbers. After you log in the first time, you will
be prompted to change your password. At that time you may
choose a personalized Access ID, using at least eight (8)
letters and numbers. The Access ID is case sensitive if you
use letters in your Access ID, you must remember which letters
are capitalized and which letters are not capitalized.
You will be required to change your password, but changing
your Access ID is optional if you do not choose to enter
a new Access ID when you are prompted to change your password,
your access ID will continue to be the account number that
you used to Log In for the first time.
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| Q: |
I’m a First Time User of Internet banking.
How do I start?
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| A: |
Before you
begin, read the Disclosures and the Internet Service Agreement.
There is a button at the bottom of each Internet Banking
webpage for your reference. To access internet banking click
on the Online Banking Button found on the Bank of Monticello
home page or throughout this website. You will then see a “First
Time Users” button for your use. Complete the information
as requested on the screen.
Access ID: This is one of your account
numbers. You can choose any one of them.
Account type: Checking,
Savings, Certificate of Deposit, or loan number
Password: Enter the temporary password that you have received from
a customer representative at Bank of Monticello.
After choosing “Submit” you
will then be asked to change your password. The bank will
not know the password
you choose, so you must carefully protect and remember it.
You may choose
to change your Access ID at this time. Joint account owners
will be required
to have different Access
Ids. Letters or numbers are allowed and a combination of
both is encouraged. However, because characters are case
sensitive, you must use the same capitalization each time.
(Check if you “Caps Lock” button is activated
or not!) After this first time Log In to Internet Banking,
you will simply Log In using your Access ID and your new
password.
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| Q: |
I have a joint account. How do I access my account?
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| A: |
Each customer needs to sign on to internet
banking with their own password and Access ID. If one signer
on the account has already accessed internet banking using
the “First Time User” Button, their Access ID
(Account number) is assigned to that password. If an Access
ID is already in use or has been chosen by another Bank of
Monticello Customer, you will be prompted to choose a new
Access ID.
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| Q: |
After I log on to internet banking, what
should I do first?
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| A: |
Welcome!
Once you’re logged in to your accounts, there isn’t
any right or wrong thing to do first. The “Password” button
makes it very easy to change your password, and we encourage
you to make a habit of changing it often for your own security.
Once you are logged in, the screen will display “My
Accounts” with a listing of your accounts. You can
view each of them in more detail by clicking on the corresponding
account number. Clicking on an account number will bring
the “balances” screen. Just click on the other
available buttons to see the different types of information
now available to you.
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| Q: |
One of the choices to log on the Account
Type is Certificate. What is that? How do I log on using
my Certificate of deposit as my account type?
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| A: |
Certificate
means certificate of deposit. You can log in using your certificate
of deposit number by choosing this account type.
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| Q: |
What should I do if I forget my password?
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| A: |
The first time
you log in to internet banking, you are required to change
you temporary password into a unique password. Changing your
password ensures that you are the only person who knows your
password. If you forget this password, contact a customer
representative at tellers@bankofmonticellowi.com at Bank
of Monticello or call 608-938-2265 to receive a new temporary
password. You will be required to log in again as a First
Time User, with that new temporary password to ensure that
the password is again changed to a unique password.
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| Q: |
When do my banking transactions appear
on internet banking?
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| A: |
You are able
to view your financial information “live”. Any
electronic items, including ATM or debit card transactions,
or in person transactions will appear immediately by clicking “Transactions” then
select “current Business Day”. “Current
Business Day” transactions are pending transaction.
Deposits made at Bank of Monticello or Bank of Evansville,
ACH, debit card, and ATM card transactions make up the majority
of these entries. It is important to note that these transactions
reflect certain types of account activity and, may or may
not, be posted to your account at the end of the business
day. For Example, if you purchase an item from a merchant
using your debit card, a verification transaction is sent
to your account to see if you have enough money for the purchase.
This verification appears as a pending transaction until
the end of the business day. Another transaction is sent
to your account when the merchant processes the actual purchase.
In some cases, the verification and the actual transaction
will appear as pending transactions on the same day. Only
one of these will post to your account.
Furthermore, merchants are not consistent in the way they
send verification transactions to your account to see if
you have enough money for the purchase. Some will verify
for the exact dollar amount of the purchase while others
will round up to the nearest dollar or five-dollar increments.
Some restaurants, for example, will add 15% to the verification
amount to cover an expected tip. This amount is for verification
only and should not be written down in your ledger as the
actual transaction amount.
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| Q: |
What are “Memo posted debits”?
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| A: |
When
you write out checks that are cashed by others who do not
bank with Bank of Monticello or Bank of Evansville, the
total amount of those checks will appear in a group as “Memo
Posted Debits”. As Bank of Monticello pays them they
will appear under you “Current Statement” as
individual checks and their corresponding amounts. Transactions
that we receive, but have not been run through the bank
yet, are listed in a group as “Memo-posted Debits” This
is found in the “Current Business Day” section
of the transaction menu. This is the most up-to-second
balance of your account.
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| Q: |
How can I be certain that a transfer I
set up will happen?
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| A: |
One
time transfer-
You can rest assure when you receive a Confirmation Number
that your “One Time Transfer” occurred.
We recommend that you print the page with your Confirmation
Number on it. (Write the information down if it can not be
printed). If you have any questions about this transaction,
we will need this confirmation number in order to help you.
You will be able to view the transfers
by choosing the “Transactions” button
for each of the saving or deposit accounts and looking at
the “Current Business Day” A transfer made from
a deposit account will appear immediately, however the payment
made to a loan account or Ready Reserve account will appear
only after the nightly bank processing update.
New scheduled transfers The details
of your transfers that were set up using the “New Scheduled Transfer button
will appear by choosing the “Transfer” button
under the account the transfer will be coming from.
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| Q: |
How do I cancel a one-time transfer or
scheduled transfer?
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| A: |
One
time transfers are “real time” meaning once you submit your
transfer request, it affects the balance. To “undo” the
transfer, you have to reverse the transfer. That is, to “reverse” a
transfer you just made of $100.00 from your checking account
to your savings account, you would now need to transfer the
same amount of $100.00 from you savings account back to your
checking account. (Note the rules for savings accounts)
A Scheduled transfer is not “real time”,
that is, they go into effect during the nightly banking
update.
So, if a transfer is scheduled for the current business day,
you can still change it before the update. Turning the scheduled
number to zero will cancel any transfer.
View your scheduled transfers to be
held in the future on each account using the “Transfer button”.
To modify a transfer, click on the link to the account
you wish
to change. It will open the transfer details you had set
up. To cancel the scheduled transfer, change the remaining
transfer to zero, or make other changes you wish. Choose
update transfer information.
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| Q: |
When I get large amounts in my accounts,
why can’t I see all the numbers?
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| A: |
For best viewing,
your screen resolution should be set to 800 x 600.
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| Q: |
Why can’t I see my spouse’s
account?
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| A: |
If you are not
an owner or signer on an account, you will not be given access
to that account. For example, if you spouse holds an account
in his or her own name. You will not be able to view it in
your household accounts.
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| Q: |
Can I use Internet banking with my Quicken® or Microsoft Money®?
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| A: |
You can export
your transaction information from Internet Banking. First
select the account you wish to export the information from.
Select the “Transactions Menu”, then in the Transaction
Search” area enter any specific detail to export (or
leave it blank to export all available information) then
choose “Export”
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