| Q: |
What is an eStatement?
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| A: |
eStatement
is an electronic statement. It is an exact replica of a paper
statement, except that it is available through Internet Banking.
As soon as your statement is prepared it appears on Internet
Banking. It replaces the paper statement sent through the
mail.
|
| Q: |
How do I begin getting eStatements?
|
| A: |
When you request your temporary
password to access your accounts you may request eStatements
for your accounts at the same time on the Application for
Internet Banking Access.
|
| Q: |
Is it secure when I transmit my account
number from the enrollment form?
|
| A: |
Yes. Your information is sent through a secure connection.
To ensure that the information is being sent from a secure
server, the address will start with https:// rather that http://.
You will notice that you are receiving the information from
an SSL server securely if you see a closed padlock at the bottom
of your screen.
|
| Q: |
What if I have a joint account with my
spouse/other? Can I still sign up?
|
| A: |
Yes, only one account from the combined statement need
be listed. If you receive a separate statement, then that
account number would also have to be enrolled. You must be
an owner to receive these statements.
|
| Q: |
Are eStatements available for businesses?
|
| A: |
Yes.
|
| Q: |
How do I view eStatements?
|
| A: |
A separate statement
for each account will be available for the eStatement. Instead
of receiving a statement via mail, internet banking will
send an e-mail to you when your statement has arrived on
internet banking instead of a statement via mail. Log in
to internet banking to view the eStatement, then select the
particular account you’d like to view. Click the “Documents” button,
and a list of the eStatements will appear. Select the month
you would like to view.
|
| Q: |
How do eStatements compare with my previous
statement?
|
| A: |
eStatements are an exact replica
of the statement you had been receiving in the mail. It is
an account listing for the same period of the paper statement.
The “previous statement” provides links to view
checks and displays all the transactions that occurred since
the last statement cycle. The “previous statement” for
a checking account will provide the date; check number, description,
debit, credit and balance for 30 days after the beginning
of that statement. The eStatement will also provide a Summary
of accounts and your checks sequenced. The time period will
always begin from the balance last statement, and up to sixteen
months of eStatements will remain available on internet banking.
|
| Q: |
Can I print a copy?
|
| A: |
Yes. Use the print button available
on your browser. This printer friendly version will look
exactly like the statement you had been receiving in the
mail.
|
| Q: |
When I click on Documents, and then Account
Statement, I receive the message “No Documents Are
Currently Available for Viewing”.
|
| A: |
First, try again. As with any page request over the internet,
there is a chance that the server is busy.
If you are enrolled and continue receiving this message
after the time you normally would have received a statement,
call Bank of Monticello at (608) 938-2265 or Bank of Evansville
at (608) 882-6010. We will verify the enrollment status
of the account.
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